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Dial Rocket
Basics:
1.Will
Dial Rocket speed up everything I do on the web?
Dial Rocket
accelerates certain text and graphics on web pages. With Dial Rocket you will
notice a significantly faster experience when you visit web sites, read your
e-mail on the Web, and perform many other Web-based activities. Dial Rocket
will not currently accelerate file downloads such as music files, streaming
media or non-web-based email programs such as Outlook Express.
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2.How
fast is Dial Rocket?
The exact amount of acceleration can vary but with Dial Rocket
you will notice a significantly faster experience when you visit web sites,
read your email on the web, and perform many other web-based activities.
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3.How
reliable is Dial Rocket?
With thousands of access numbers nationwide, Dial Rocket makes it easy for you
to get and stay online, with fewer busy signals and disconnects.
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4.What
other features does Dial Rocket include?
Dial Rocket offers easy-to-use, reliable Internet
service with thousands of access numbers nationwide, feature-rich e-mail on the
web, and instant messaging compatibility which allows you to chat with friends
and family using Instant Messaging programs including AOL® Instant Messenger™,
ICQ and Yahoo!® Messenger.
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Download and
Installation Help:
1.
Where can I download the Dial Rocket installer?
Once you have completed the sign-up process, you will be directed to a location
to download the Dial Rocket installer. Click
sign-up to proceed to the download or contact Customer Service (780-679-3286)
for further assistance.
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2. I
downloaded the Dial Rocket installer but now I can't find it on my computer.
Where is it?
Use the Windows Find tool located in the Start Menu to search for the file "filename.exe"
(without quotes).
If you still can't find it, contact Customer Service (780-679-3286)
to re-download it and ensure that you save the file to your Desktop.
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3. Does
Dial Rocket work on Macintosh or Linux operating systems?
Currently Dial Rocket only works on Windows OS: Windows 98, ME, 2000, XP.
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4. I'm
having difficulty installing Dial Rocket. Where can I get additional
assistance?
Click here for detailed installation instructions. A
full set of screenshots are provided to assist you with the installation
procedure.
If you are still experiencing problems installing, contact Customer Service
(780-679-3286) for further assistance.
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Using Dial Rocket:
1.How
do I start Dial Rocket?
Dial Rocket is launched automatically every time Windows starts. You do not
have to launch it manually. The Dial Rocket icon appears in the Windows system
tray to show that it is operating in the background.
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2.How
do I change the image quality setting for a particular image?
Right-clicking on an image within Internet Explorer and selecting "Show
Original Image" allows you to view the original image.
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<3.How
do I change the image quality setting for all images?
Right-click on the Dial Rocket taskbar icon and
select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the
desired image quality setting. Press OK to save the changes.
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4.What
do the statistics displayed in the Statistics dialog mean?
Click here to consult a mini-tutorial for more
information.
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Using Other Web
Browsers:
1.Can I
use Dial Rocket with Netscape Navigator?
Start Netscape Navigator and browse as you normally would. Dial
Rocket is launched automatically every time Windows starts. It
operates in the background to accelerate your web connection. No user
intervention is required.
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2.Can I
use Dial Rocket with other browsers such as Opera or Mozilla?
Yes. Dial Rocket works with any web browser that
allows you to specify an HTTP proxy. You must set the HTTP proxy host to be
"localhost" and the port number to be "5400" (without quotes). Consult your
browser's documentation for additional information.
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Product Details:
1.How
do I use Internet Explorer with Dial Rocket?
Start Internet Explorer and browse as you normally would. Dial
Rocket is launched automatically every time Windows starts. It
operates in the background to accelerate your web connection. No user
intervention is required.
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2.Where
can I get product information on how to use Dial Rocket?
Click here to view the
Product Guide.
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3.Where
do I go if I have problems with Dial Rocket?
1. Dial Rocket Product Guide.
2. Help (FAQ) Database.
3. troubleshooting section.
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4. Does
Dial Rocket speedup email?
Yes.
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5.Does
Dial Rocket speedup my secure (HTTPS) transactions such as my web-banking?
Dial Rocket does not accelerate secure transactions.
Secure web sites will continue to work by bypassing the acceleration component.
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6.What
operating systems or platforms can Dial Rocket be installed on?
Dial Rocket can be installed on any of the following
operating systems:
1. Windows 95b w/ Winsock2
2. Windows 98
3. Windows 98SE
4. Windows Millennium Edition (Windows ME)
5. Windows NT 4.0
6. Windows 2000
7. Windows XP
Dial Rocket works best with Internet Explorer 4.0
and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0
is recommended).
Newer versions of Internet Explorer are available free of charge through
Microsoft.
Note for Windows 95 users: Currently, Microsoft does not permit Windows 95
users to install Internet Explorer 6 or greater; however, Internet Explorer 5.5
is available.
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7.What
system requirements are necessary to use Dial Rocket?
The recommended system requirements are a Pentium 200MHz with 64MB of
RAM and at least 5 MB of hard-disk space.
Regardless, Dial Rocket will work within your
current system configuration to provide you with the best content acceleration.
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Known Issues:
<1.Why
does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?
Accelerating your bandwidth channel incurs a small amount of transmission
overhead. In most cases, this overhead is negligible when compared to the
actual bandwidth savings provided by Dial Rocket.
However, strange
interactions between Internet Explorer and certain plugins (such as the old
versions of the Adobe Acrobat Reader plugin) may cause documents to be
unnecessarily downloaded twice. It is important to note that this type of
behavior occurs regardless of whether Dial Rocket is
used. Dial Rocket is merely showing the download statistics in these
situations.
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>2.Why
do some Java-applets (such as certain games on www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot display certain
image types (such as 'PNG'). To fix this problem, simply set your image slider
to the maximum quality level or upgrade to the newest JRE.
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